Title: How We Do It: Collecting and Analyzing Donor Feedback


Date: November 24, 2020

Time: 1:00 - 2:00 p.m. EST

How can you build a donor-focused culture, or accompany donors on their philanthropic journeys, if you never hear about their experience with your people and organization? Feeback strategies allow you to learn what’s most important to your supporters and how they want to hear from you. Donor surveys aren’t the only way to collect feedback. In this webinar, you’ll hear how organizations are opening channels of communication to improve the donor experience.

Our panelists will discuss

  • Pros and cons of various vehicles for collecting feedback, including surveys,  focus groups and social media analysis.
  • How to get actionable information—questions to ask and questions not to ask.
  • How panelists have used donor feedback to increase donor engagement.

Group webinars are intended for CGP affiliated councils or groups of up to 30 individuals.




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